Contact & Imprint / General terms & conditions
Please feel free to contact us:
ACOUSENCE records
Ralf Koschnicke
Eleonorenstraße 5
55597 Wöllstein
Telefon: 06703 / 305230
FAX: 06703 / 305231
E-mail:
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General terms and conditions:
1. General
The following general terms and conditions apply to all contracts, deliveries and other services. We hereby explicitly reject any deviating regulations of the contractual partner. All additional agreements require written confirmation from us.
ACOUSENCE records is authorised at all time to change or expand these general terms and conditions including any applicable attachments with a suitable period of cancellation. Orders received prior to an alteration are still processed according to the valid previous general terms and conditions.
2. Offer
Our offers are non-binding. Small deviations and technical alterations to our illustrations or descriptions are possible. The old catalogues lose their validity when a new version is issued.
3. Delivery and payment
The delivery and payment conditions of ACOUSENCE records are explained in more detail on the order form. There is no minimum order amount. All our prices include the legally applicable VAT, which at the moment is 19%. We reserve the right to make a part-delivery if this seems beneficial for a fast settlement. Special forms of delivery requested by our customers are charged at the customary additional amount.
4. Delivery times
Goods which are at the warehouse (we are not liable for transport problems) will be made ready for delivery with 5 days. If the goods are not in stock at the time of order, we will do our best to deliver as quickly as possible. If the non-observance of a delivery or service deadline is due to force majeure, industrial disputes, unexpected problems or other conditions which are not under our control, then the deadline is correspondingly extended. If the deadline is not met for reasons other than those stated above, the customer is authorised to set a suitable extension with a threat to reject the goods, and once this expires can withdraw from the contract with regards to the delivery or contracted services. If the inability to deliver the goods is due to an incapability of the manufacturer or its supplier, then both we and the customer are allowed to withdraw from the contract, provided the agreed delivery deadline expired more than 2 months ago. Compensation claims due to delays or inability to meet or non-fulfilment of the contract are excluded, including those which occurred until the withdrawal from the contract. This is unless a legal representative of the company ACOUSENCE records has acted with wilful intent or gross negligence.
5. Right of return
We guarantee a right of return for unused good within 14 days. The return deadline is met by sending the goods back in accordance with the deadline (invoice date). The return delivery is only carried out by us if it has been sufficiently franked. CDs, DVDs und LPs which have been unsealed by the customer are excluded from this right, unless a defect has been detected.
The right of return does not apply to reduced price goods and special offers.
6. Passing of risk
The risk is passed from ACOUSENCE records to the customer when the goods are sent.
7. Guarantee
ACOUSENCE records guarantees that the product sold is free of material and production defects at the time of the passing of the risk and has the characteristics guaranteed in the contract.
Upon receipt of the product(s), the customer has to examine it (them) immediately for defects and check the condition. In case of a clear defect you have to inform us in writing within 10 days, and the same applies to hidden defects. Otherwise the guarantee is no longer valid for this defect. The guarantee is valid for 6 months from the date of delivery. In case of claims, the purchasing data has to be verified by presenting the invoice. The article in question has to be sent in, together with a copy of the invoice, sufficiently franked.
The guarantee does not cover normal wear and tear, and loses validity if the customer modifies the supplied goods.
During the guarantee period, ACOUSENCE records has the right to free rectification of defects. A partial or complete exchange of the article is permitted.
If defects are not removed within a suitable period of time, then the customer has a claim to rescission or reduction. § 476a of the BGB applies.
8. Retention of title
The goods remain the property of ACOUSENCE records until payment in full is received.
9. Storage of data
As per § 28 of the Federal Data Protection Act (BDSG) we are hereby making you aware that within the scope of processing business orders, necessary data will be processed and saved using an IT system in accordance with § 33 (BDSG). Personal data is, of course, treated as confidential.
10. Place of jurisdiction
Place of performance and jurisdiction for both parts is the main office of ACOUSENCE records. The law of the Federal Republic of Germany applies exclusively.
Ralf Koschnicke
Eleonorenstraße 5
55597 Wöllstein
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